The Pocca respects your privacy and is committed to protecting your personal information. When you place an order or interact with our website, we may collect details such as your name, email address, contact number, shipping and billing address, and payment information. All payment details are processed securely through trusted payment gateways, and we do not store your card or banking information.
We use your information solely to process and deliver your orders, provide order updates and tracking details, send important service-related communication, share relevant updates, offers, or promotions (only when applicable), and improve our website, products, and overall customer experience.
Orders are typically processed within 1–2 business days, and delivery usually takes 4–7 business days, depending on your location. Free shipping is available on eligible prepaid orders as per our shipping policy, while COD charges may apply. Once your order is dispatched, a tracking link will be shared via registered email or SMS. Please note that delivery timelines may be affected during festivals or unforeseen circumstances, and we appreciate your understanding in such cases.
Your data security is important to us. The Pocca does not sell, share, or misuse your personal information. All data is stored securely and used strictly for its intended purposes in line with this policy.
If you have any questions or concerns regarding your privacy or data, feel free to contact us at customerservice@thepocca.com.