Shipping policy

1. Order Processing

Once you successfully place an order on our website, you will receive an order confirmation through email, SMS, WhatsApp, or another communication method provided by you.

Orders are generally processed within 1–3 business days after successful order confirmation and payment.

Processing May Take Longer During

1. Sale periods
2. Festive seasons
3. Product launches
4. High-demand periods
5. Public holidays
6. Unforeseen operational circumstances

We will make reasonable efforts to keep you informed if there is a significant delay in processing your order.

2. Shipping Time

After your order has been dispatched, the estimated delivery time is generally:

Delivery timelines may vary depending on your location, courier availability, weather, holidays, and other circumstances.

The estimated delivery date displayed at checkout or communicated after dispatch is only an estimate and is not a guaranteed delivery date.

3. Shipping Locations

We currently ship orders to serviceable locations across India.

Delivery availability may depend on the serviceability of your PIN code.

If your location is not serviceable by our delivery partners, we may not be able to process the order for that address.

We may introduce international shipping in the future. If international shipping is available, separate shipping charges, taxes, customs duties, and other applicable charges may apply.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Shipping Options

1. Free shipping on eligible orders, where applicable.
2. Standard shipping charges as displayed at checkout.
3. Promotional or limited-time free shipping offers.

Shipping charges may vary depending on the delivery location, order value, promotional offers, or other applicable factors.

5. Delivery Partners

Orders may be shipped through third-party courier and logistics partners selected by The Pocca.

Once your order has been handed over to the delivery partner, you may receive tracking information through email, SMS, WhatsApp, or another available communication channel.

Delivery timelines after dispatch are subject to the courier partner's operations.

6. Tracking Your Order

Once your order is dispatched, we will provide tracking details where available.

You can use the tracking information to monitor the status of your shipment.

Need Help With Tracking?

Please include your order number when contacting us.

7. Delivery Attempts

Our delivery partner may make multiple delivery attempts if you are unavailable at the time of delivery.

To Avoid Delivery Delays

1. Your shipping address should be complete and accurate.
2. Your phone number should be active and reachable.
3. Someone should be available to receive the package where possible.
4. You should respond to calls or messages from the delivery partner.

If delivery fails because the customer is unavailable, provides an incorrect address, refuses delivery, or does not respond to the courier, the shipment may be returned to The Pocca.

8. Incorrect or Incomplete Address

Customers are responsible for providing the correct shipping information while placing an order.

Please Check Your Details

1. Name
2. House / Flat / Shop number
3. Building or society name
4. Street / locality
5. City
6. State
7. PIN code
8. Mobile number

The Pocca is not responsible for delays, failed deliveries, or returned shipments caused by incorrect or incomplete information provided by the customer.

If you realize that you have entered an incorrect address, contact us as soon as possible.

We will try to assist you, but we cannot guarantee that an address can be changed once the order has been processed or dispatched.

9. Delayed Delivery

Although we aim to deliver orders within the estimated delivery period, delays may occasionally occur due to circumstances beyond our control.

Possible Causes of Delay

1. Weather conditions
2. Natural disasters
3. Transportation delays
4. Courier operational issues
5. Public holidays
6. Festive-season demand
7. Strikes
8. Government restrictions
9. Road closures
10. Technical issues
11. Incorrect address information
12. Other unforeseen circumstances

If your order is delayed, please contact us with your order number and we will assist you in checking the shipment status.

10. Orders Marked as Delivered

If the tracking information shows that your order has been delivered but you have not received it, please contact us within 24 hours of the delivery status being updated.

We may coordinate with the delivery partner to investigate the issue.

Please Check With

1. Family members
2. Neighbours
3. Security / reception
4. Building management
5. Other people who may have accepted the package on your behalf

We may request additional information or confirmation while investigating the delivery.

11. Damaged Package

We take reasonable care to ensure that your order is properly packed before dispatch.

If your package appears damaged, opened, tampered with, or significantly compromised at the time of delivery, we recommend:

1. Check the package before accepting it, where possible.
2. Take photographs or videos of the package.
3. Contact us as soon as possible.
4. Provide your order number and supporting photographs or videos.

12. Wrong or Missing Product

If you receive an incorrect product or any item appears to be missing from your order, please contact us within 48 hours of delivery.

Information Required

1. Order number
2. Photographs of the received product
3. Packaging photographs
4. Details of the missing or incorrect item
5. Unboxing video, if available

After verification, we will provide an appropriate resolution in accordance with our Return & Exchange Policy.

13. Partial Shipments

In some circumstances, products from the same order may be shipped separately.

If this happens, you may receive multiple shipments and separate tracking information.

You will not be charged additional shipping fees solely because your order is split into multiple shipments, unless otherwise communicated at the time of purchase.

14. Cash on Delivery

If Cash on Delivery (COD) is available for your location, the option will be displayed during checkout.

COD Availability May Depend On

1. PIN code
2. Order value
3. Product availability
4. Courier serviceability
5. Other operational conditions

COD orders may require confirmation through phone, SMS, WhatsApp, or another verification method.

We reserve the right to cancel unconfirmed or suspicious COD orders.

15. Cancellation After Dispatch

Once an order has been dispatched, cancellation may not be possible.

If you no longer wish to receive a dispatched order, please contact us immediately.

If the order is eligible for return after delivery, the applicable Return & Exchange Policy will apply.

16. Returned or Undelivered Shipments

If an order is returned to us because of any of the following reasons:

1. Incorrect address
2. Incomplete address
3. Customer refusal
4. Customer unavailable during delivery attempts
5. Failure to respond to the courier
6. Other customer-related reasons

We may contact you regarding re-shipment.

Additional shipping charges may apply for re-shipping the order.

If you choose not to have the order re-shipped, any eligible refund will be processed according to our Refund Policy, after deducting applicable shipping, return, or other charges where permitted.

17. Delivery to Remote Areas

Some remote or difficult-to-service locations may require additional delivery time.

In such cases, delivery may take longer than the standard estimated timeframe.

Our delivery partners determine serviceability based on the destination PIN code.

18. Peak Season and Sale Periods

During major sales, festive periods, product launches, and other high-demand periods, order processing and delivery may take longer than usual.

We recommend placing your order in advance if you need it for a specific date or occasion.

The Pocca cannot guarantee delivery by a specific date unless an express or guaranteed delivery option has been specifically offered and confirmed by us.

19. Delivery Estimates

The delivery timelines mentioned on our website are estimates based on normal operating conditions.

Delivery dates may change depending on the destination and courier partner.

We recommend not relying solely on estimated delivery dates when ordering for an important event, function, travel, or occasion.

20. Contact Us

If you have questions regarding your shipment or delivery, please contact us.

When contacting us about an order, please provide your Order Number so that we can assist you more quickly.