Terms of service

1. About The Pocca

The Pocca is a homegrown Indian clothing brand focused on creating stylish, comfortable, and distinctive western wear.

Our products are designed by us, manufactured in India, and produced in limited quantities. We intentionally keep our collections limited so that each piece feels special and exclusive.

Therefore, availability of our products is limited and cannot be guaranteed.

2. Using Our Website

By using our website, you agree that you will:

1. Provide accurate and complete information when required.
2. Use the website only for lawful purposes.
3. Not attempt to damage, disrupt, or interfere with our website.
4. Not use our website for fraudulent or unauthorized activities.
5. Not copy, reproduce, distribute, or misuse our website content without permission.

We reserve the right to restrict or terminate access to our website if we believe it is being misused.

3. Products and Product Information

We make every reasonable effort to ensure that the product information displayed on our website is accurate.

This may include product descriptions, photographs, colours, measurements, fabric details, and other information.

Please Note

1. Colours may appear slightly different depending on your screen or device.
2. Minor variations in measurements may occur due to manufacturing.
3. Product photographs may differ slightly from the actual product.
4. Product availability can change at any time.
5. Some products may have minor variations due to the manufacturing and finishing process.

Such minor differences do not necessarily indicate a defect.

4. Limited Edition and No-Restock Policy

One of the key principles of The Pocca is limited production.

We do not produce unlimited quantities of our collections. Once a product is sold out, we do not guarantee that it will be restocked.

If you see something you love, we encourage you to purchase it while it is available.

A product is considered available only when your order has been successfully placed and accepted.

5. Product Availability

All products are subject to availability.

We may change, discontinue, or remove a product from our website at any time without prior notice.

In rare circumstances, an item may become unavailable after an order has been placed due to inventory errors, quality-control issues, or other unforeseen circumstances.

If this happens, we will inform you and, where applicable, provide a refund for the unavailable product.

6. Prices

All prices displayed on our website are in Indian Rupees (₹ / INR) unless otherwise mentioned.

Prices may change from time to time without prior notice.

However, changes in pricing will generally not affect orders that have already been successfully confirmed, except in cases of obvious pricing or technical errors.

Applicable taxes, shipping charges, or other charges, if any, will be displayed during checkout.

7. Placing an Order

When you place an order on our website, you agree to purchase the products selected by you according to these Terms & Conditions.

After placing your order, you may receive an order confirmation through email, SMS, WhatsApp, or another communication method provided by you.

An order confirmation does not guarantee that the order will be fulfilled if there is an issue with product availability, payment, pricing, customer information, or any other genuine operational issue.

Order Cancellation or Refusal

The Pocca reserves the right to cancel or refuse an order in circumstances including:

1. Product availability issues
2. Incorrect pricing
3. Incorrect or incomplete customer information
4. Payment failure
5. Suspected fraudulent transactions
6. Technical errors
7. Delivery restrictions
8. Other circumstances beyond our reasonable control

If payment has already been received for a cancelled order, the eligible amount will be refunded.

8. Customer Information

You are responsible for providing correct information while placing your order.

Information Required

1. Full name
2. Mobile number
3. Email address
4. Billing address
5. Shipping address
6. Other information required to process your order

The Pocca will not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

9. Payment

We may provide different payment options through third-party payment service providers.

By making a payment, you confirm that you are authorized to use the selected payment method.

Payment information may be processed by secure third-party payment providers.

The Pocca is not responsible for technical failures or service interruptions caused by third-party payment providers.

10. Shipping and Delivery

We aim to dispatch and deliver your order within the estimated delivery period mentioned on our website or communicated to you.

Delivery times are estimates and may vary depending on:

1. Delivery location
2. Courier availability
3. Weather conditions
4. Public holidays
5. Transportation delays
6. Operational issues
7. Government restrictions
8. Natural disasters
9. Other circumstances beyond our control

Once the order has been handed over to the courier or delivery partner, delivery may be subject to the courier's operational policies and timelines.

11. Delivery Address

Customers are responsible for providing a complete and accurate shipping address.

If an order cannot be delivered because of an incorrect address, incomplete information, an unavailable recipient, refusal to accept the package, or repeated failed delivery attempts, additional charges or other conditions may apply.

If the package is returned to us because of a customer-related delivery issue, applicable shipping or return charges may be deducted from any eligible refund.

12. Returns and Exchanges

Our products are eligible for returns or exchanges only according to our Return & Exchange Policy.

Before placing an order, customers should carefully review our Return & Exchange Policy.

Returned Products Must Generally

1. Be unused and unworn.
2. Be unwashed.
3. Be free from stains, damage, perfume, makeup, or other marks.
4. Have all original tags attached.
5. Be returned with the original packaging, where applicable.
6. Be returned within the specified return period.

Products that do not meet the required conditions may be rejected.

Certain products, sale items, promotional products, or other specified categories may not be eligible for return or exchange.

13. Damaged, Defective, or Incorrect Products

We take quality seriously and carefully inspect our products before dispatch.

If you receive a product that is damaged, defective, or different from the product you ordered, please contact us at customerservice@thepocca.com within 24 hours of receiving your order.

Information We May Request

1. Order number
2. Photographs of the product
3. Photographs of the packaging
4. Videos, where required
5. Details of the issue

After reviewing the issue, we may provide an appropriate resolution in accordance with our policies and applicable law.

14. Refunds

If your refund is approved, it will be processed according to our Refund Policy.

Refund processing time may vary depending on your payment method, bank, card issuer, or payment provider.

Certain charges, including shipping or transaction-related charges, may be non-refundable where applicable and permitted by law.

We reserve the right to inspect returned products before approving a refund.

15. Order Cancellation

Orders may be cancelled only within the cancellation period specified on our website or before the order has been processed or dispatched, where applicable.

Once an order has been dispatched, cancellation may no longer be possible.

If cancellation is accepted and payment has already been made, the eligible amount will be refunded according to our Refund Policy.

16. Offers and Discount Codes

From time to time, The Pocca may offer promotional discounts, coupon codes, special offers, or limited-time campaigns.

Unless Otherwise Stated

1. Offers cannot be combined.
2. Discount codes may have an expiry date.
3. Some products may be excluded from offers.
4. Promotional offers may have specific terms.
5. A discount code may only be used once per customer or order where specified.
6. The Pocca reserves the right to modify or withdraw an offer where permitted by law.

17. Intellectual Property

All content available on The Pocca website belongs to or is legally used by The Pocca.

This includes, but is not limited to:

1. Brand name
2. Logo
3. Product designs
4. Product photographs
5. Videos
6. Graphics
7. Illustrations
8. Website design
9. Text
10. Product descriptions
11. Marketing materials
12. Social media content

You may not copy, reproduce, modify, distribute, publish, sell, or commercially use our content without our prior written permission.

18. Product Designs

The designs, concepts, artwork, graphics, photographs, and other creative elements associated with The Pocca are part of our brand identity and intellectual property.

19. Customer Reviews and User Content

Customers may have the opportunity to submit reviews, photographs, videos, comments, or other content.

By submitting content to The Pocca, you confirm that:

1. The content belongs to you or you have permission to use it.
2. The content does not violate another person's rights.
3. The content is not unlawful, abusive, defamatory, misleading, or inappropriate.

By submitting content, you provide The Pocca with permission to use, reproduce, display, publish, and share that content for legitimate business, promotional, marketing, website, and social media purposes, subject to applicable law.

20. Third-Party Services

Our website may use third-party services such as:

1. Payment gateways
2. Shipping and courier services
3. Analytics services
4. Social media platforms
5. Marketing services
6. Website and technology providers

These third parties may have their own terms and privacy policies.

The Pocca is not responsible for the independent policies or practices of third-party services.

21. Privacy

Your privacy is important to us.

Information collected through our website may be used to process orders, provide customer support, communicate with you, improve our services, and for other purposes described in our Privacy Policy.

For more information, please review our Privacy Policy.

22. Website Availability

We aim to keep our website available and functioning properly. However, we cannot guarantee that the website will always be available, uninterrupted, secure, or completely error-free.

The Website May Occasionally Be Unavailable Because Of

1. Maintenance
2. Technical problems
3. Server issues
4. Software updates
5. Security issues
6. Internet or network problems
7. Other circumstances beyond our control

23. Limitation of Liability

To the maximum extent permitted by applicable law, The Pocca will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Nothing in these Terms & Conditions is intended to exclude or restrict any rights or liabilities that cannot legally be excluded under applicable law.

24. Force Majeure

The Pocca will not be responsible for delays or failure to perform our obligations when such delays or failures are caused by circumstances beyond our reasonable control.

Examples Include

1. Natural disasters
2. Floods
3. Fires
4. Pandemics
5. Strikes
6. Transportation disruptions
7. Government restrictions
8. Technical failures
9. Other unforeseen events

25. Changes to These Terms

We may update these Terms & Conditions from time to time.

Any updated version will be published on this page with a revised Last Updated date.

Your continued use of our website after the updated Terms & Conditions are published means that you acknowledge the updated terms, subject to applicable law.

26. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising in connection with these Terms & Conditions, our website, or your purchase from The Pocca shall be subject to the jurisdiction of the courts located in Vadodara, Gujarat, India, subject to applicable law.

27. Contact Us

If you have any questions about these Terms & Conditions, your order, our products, or our policies, please contact us.